Legal / your information
Privacy Policy
Last updated: January 8, 2026
Introduction
At Crew One, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Information You Provide
When you apply for access, we collect:
- Email address
- Professional role
- Team size
- Tools you currently use
- Time spent on administrative tasks
- Productivity pain points (optional)
Analytics Information
We use PostHog for product analytics. PostHog may collect:
- Device and browser information
- Usage patterns and interactions
- IP address (anonymized)
- Page views and navigation
PostHog is GDPR-compliant and processes data in accordance with privacy regulations. Learn more at PostHog's Privacy Policy.
How We Use Your Information
We use the information we collect to:
- Set up and confirm your access to Crew One
- Provide product updates and announcements
- Understand user needs and improve our product
- Analyze usage patterns and optimize user experience
- Communicate with you about features that match your needs
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: PostHog for analytics (GDPR-compliant, data processing agreement in place)
- Legal Requirements: If required by law or to protect our rights
Data Retention
We retain your access-application information until you request deletion or unsubscribe from our communications. Analytics data is retained according to PostHog's data retention policies (typically 90 days for event data).
Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Deletion: Request deletion of your data (right to be forgotten)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured format
- Object: Object to processing of your data for certain purposes
To exercise these rights, contact us at privacy@getcrew.one.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with GDPR and other applicable regulations.
Children's Privacy
Crew One is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@getcrew.one
- For GDPR/Data Protection inquiries: dpo@getcrew.one
GDPR Compliance (EU/EEA Users)
If you are located in the European Union or European Economic Area, you have additional rights under GDPR:
- Legal Basis: We process your data based on your consent (access application) and legitimate interests (product improvement)
- Withdrawal of Consent: You can withdraw consent at any time without affecting prior processing
- Supervisory Authority: You have the right to lodge a complaint with your local data protection authority
- Data Protection Officer: Contact our DPO at dpo@getcrew.one